Refund policy
Refund Policy
At VORIX, we stand behind the quality of our products and want you to shop with confidence.
If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
You may return your item within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- Proof of purchase is required.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We'll assess the issue and arrange either a replacement or full refund where appropriate.
Change of Mind
If you've changed your mind, you may return your order within 30 days.
The item must be unused and in its original packaging.
Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.
Refund Processing
Once your returned item has been received and inspected, we'll notify you of the outcome.
Approved refunds are processed back to your original payment method within 5–10 business days, depending on your financial institution.
Contact
For any refund enquiries, please contact: