Contact information

Contact Us

We're here to help.

Whether you have a question about your order, shipping, returns, warranty, or simply need assistance using your VORIX product, our support team is ready to assist.

Customer Support

📧 Email: cscommerce.nz@gmail.com

Support Hours

Monday – Friday
9:00 AM – 5:00 PM (NZST)

We aim to respond to all enquiries within 24–48 business hours. During weekends, holidays, or periods of high demand, responses may take slightly longer.

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name
• Your order number
• A detailed description of your enquiry
• Photos or videos (if reporting a product issue)

Providing this information allows us to resolve your enquiry as efficiently as possible.

We're Here to Help

At VORIX, customer satisfaction is our priority. Every enquiry is reviewed by our support team, and we'll always do our best to provide a prompt and fair resolution.