Policies

Shipping Policy

Thank you for shopping with VORIX.

We currently ship throughout the United States.

Order Processing

Orders are processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery:

United States

• 6–12 Business Days

Please note these are estimated delivery times only and may vary due to customs processing, courier delays or seasonal demand.

Tracking

Once your order has shipped, you'll receive a tracking number via email.

Please allow up to 72 hours for tracking information to update.

Incorrect Shipping Addresses

Please ensure your shipping address is entered correctly before placing your order.

VORIX cannot be responsible for orders shipped to incorrectly entered addresses.

Refund Policy

At VORIX, we stand behind the quality of our products and want you to shop with confidence.

If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You may return your item within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• It must be returned in its original packaging.
• Proof of purchase is required.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

We'll assess the issue and arrange either a replacement or full refund where appropriate.

Change of Mind

If you've changed your mind, you may return your order within 30 days.

The item must be unused and in its original packaging.

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.

Refund Processing

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds are processed back to your original payment method within 5–10 business days, depending on your financial institution.

Privacy Policy

Your privacy is important to us.

When you purchase from VORIX, we collect information necessary to process your order, including:

• Name
• Shipping address
• Billing address
• Email address
• Phone number
• Payment details (securely processed through our payment providers)

How We Use Your Information

We use your information to:

• Process and fulfil your order
• Communicate with you regarding your purchase
• Provide customer support
• Improve our website and customer experience
• Prevent fraudulent transactions

Cookies

Our website uses cookies and analytics tools to improve performance and provide a better shopping experience.

Data Protection

We never sell or rent your personal information to third parties.

Your information is only shared with trusted service providers necessary to process and deliver your order.

Terms of Service

By accessing or purchasing from VORIX, you agree to the following Terms of Service.

Products

We strive to ensure all product descriptions, pricing and images are accurate.

However, we reserve the right to correct errors, inaccuracies or omissions without prior notice.

Orders

We reserve the right to refuse or cancel any order where fraudulent activity or unauthorised transactions are suspected.

Pricing

All prices are displayed in USD unless otherwise stated.

Prices may change without notice.

Product Use

Customers are responsible for using our products safely and according to the supplied instructions.

Limitation of Liability

VORIX shall not be liable for any indirect, incidental or consequential damages resulting from the use or misuse of our products.

Legal Notice

This website is operated by VORIX, a brand owned and managed by CS Commerce.

Throughout the site, the terms "we," "us," and "our" refer to VORIX.

By accessing this website or purchasing our products, you agree to our Terms of Service, Privacy Policy, Refund Policy and Shipping Policy.

Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product descriptions, branding and website design, is the property of VORIX unless otherwise stated.

No content may be copied, reproduced, distributed or used without prior written permission.

Product Information

We make every effort to ensure all information on this website is accurate and up to date. However, specifications, pricing, availability and product information may change without prior notice.

Images are provided for illustrative purposes and may differ slightly from the final product.

External Links

This website may contain links to third-party websites for your convenience. We are not responsible for the content, policies or practices of external websites.

Contact Us

We're here to help.

Whether you have a question about your order, shipping, returns, warranty, or simply need assistance using your VORIX product, our support team is ready to assist.

Customer Support

📧 Email: cscommerce.nz@gmail.com

Support Hours

Monday – Friday
9:00 AM – 5:00 PM (NZST)

We aim to respond to all enquiries within 24–48 business hours.